Frequently Asked Questions
Everything you need to know about Incarn. Can't find your answer? Email us.
Getting Started
Do I need an account to try Incarn?
No. You can upload a photo and generate an animation without creating an account. You get 1 free animation as a guest. To generate more or save your results, you’ll need to sign up.
How do I create an account?
Click 'Sign in' and enter your email address. We'll send you a magic link -no password needed. Click the link in your email and you're in.
What kind of photo should I use?
A clear, front-facing portrait works best. The face should be well-lit and not obscured. Old black-and-white or sepia photos work great. Avoid group photos or photos where the face is very small.
How long does it take to generate an animation?
Usually under a minute. The exact time depends on server load, but most animations are ready in 30–60 seconds.
Can I animate a photo of a living person?
Yes, technically. Incarn works on any portrait photo. However, it was designed with ancestor photos in mind -older photos with less detail tend to produce particularly striking results.
How It Works
What AI technology does Incarn use?
Incarn uses Seedance 2.0, an advanced AI video generation model. Unlike older tools that loop a fixed motion pattern, Seedance synthesizes natural, unique motion for each individual face.
How is Incarn different from Deep Nostalgia?
Deep Nostalgia (by MyHeritage) applies a pre-recorded motion template to every photo. Incarn uses Seedance 2.0, which generates entirely new motion tailored to each face -producing smoother, more natural, and more varied results.
What does the animation look like?
The AI adds subtle natural movements: a gentle head turn, blinking, slight facial expressions. The result is a short video clip that makes the person in the photo appear alive and present.
Can I control what the animation does?
Currently, the animation style is automatically determined by the AI. We're exploring options to give users more control in future updates.
What format is the output video?
The generated video is an MP4 file. You can download it and share it however you like.
Pricing
How much does it cost?
1 photo costs €5 and includes 3 animation variations. You can also get 5 photos for €15 (€3 per photo). Your first animation is free — no account needed.
What are animation variations?
Each photo you animate can produce up to 3 different animation styles. This lets you pick the one you like best, or keep all three.
Are payments secure?
Yes. All payments are processed by Stripe, one of the world’s most trusted payment providers. We never see or store your card details.
Can I get a refund?
Packs are generally non-refundable, as animations are generated immediately. If you experience a technical issue, contact us at contact@incarn.co and we’ll make it right.
Do my animations expire?
No. Purchased animations do not expire. They’ll be available whenever you’re ready to use them.
Privacy & Security
What happens to my photos after I upload them?
Uploaded photos are automatically deleted after 7 days. Generated videos are retained for 30 days, then permanently deleted. We never use your photos to train AI models.
Is my data shared with anyone?
Your photo is sent to the Seedance AI API to generate the animation -that's the only external service that processes it. We never sell your data or share it for advertising purposes.
Do you comply with GDPR?
Yes. You have the right to access, delete, or export your personal data at any time. Email contact@incarn.co to exercise your rights. See our Privacy Policy for full details.
Can I delete my account and all my data?
Yes. Email contact@incarn.co with a deletion request and we'll remove your account and all associated data within 30 days.
Technical
What image formats are supported?
JPEG and PNG are supported. For best results, use a high-resolution image -at least 512×512 pixels, ideally higher.
Is there a file size limit?
Yes, the maximum upload size is 10 MB. Most photos are well under this limit.
Does Incarn work on mobile?
Yes. Incarn is fully responsive and works on smartphones and tablets. You can upload a photo directly from your phone's camera roll.
The animation failed -what should I do?
Try again with a different photo. If the face is very small, partially obscured, or at an extreme angle, the AI may struggle. If the problem persists, contact us at contact@incarn.co.
Does the free animation have a watermark?
Animations generated with free credits include a subtle watermark. Paid animations are watermark-free.